Refund Policy

19online is a directory and does not sell products or services or take payments. For that reason, 19online does not issue refunds for purchases made from partner stores.

1. Refunds for orders from partner stores

Every order is placed and paid for on the partner store’s own website. Refunds, returns, cancellations and exchanges are handled by that store under its own published refund policy.

2. How to request a refund

1. Find the refund or returns policy on the partner store’s website.
2. Contact the store directly using the email or phone number on its website, quoting your order number.
3. Follow the store’s instructions; refunds are returned through the store’s payment method.

3. If you need help

If you cannot reach a partner store or believe a listed store is not honouring its own policy, tell us. We review all reports and may suspend or remove listings that do not meet our standards.

4. Contact

Email: 19online.smc@gmail.com
Phone: 0309-5963584
Office No. 2, Block E-18, PHA Apartments, Street No. 97, G11/3, Islamabad, Pakistan