Frequently asked questions
Answers about how the 19online directory works for visitors and businesses.
What is 19online?
19online is an online directory of independent, registered Pakistani businesses. We help visitors discover trusted stores and link them directly to each store’s own website.
Can I buy products or services on 19online?
No. 19online does not sell anything. All products and services are offered and sold by the partner stores on their own websites.
Does 19online take payments?
No. We do not process payments. You pay the partner store directly on its own website using the payment methods it offers.
Who handles delivery, refunds and support?
The partner store you ordered from. Each store publishes its own refund, delivery and contact information on its website.
How are partner stores selected?
Each business must be registered, run its own secure website, publish clear policies and provide real contact details before it is listed.
Is it free to browse the directory?
Yes. Browsing 19online and visiting partner stores is completely free for visitors.
How can my business be listed?
Email 19online.smc@gmail.com or call 0309-5963584 with your business name, website and category. Our team will review your request.
How do I report a problem with a listing?
Contact us with the store name and details of the issue. We review all reports and update or remove listings that no longer meet our standards.