Trust & safety
Shopping safely with our partner stores
How we review listings, and simple checks that help you buy online with confidence.
How we review listings
Every store is checked before it is listed
01
Business details
We confirm the business name, email, phone number and address are genuine.
02
Secure website
The store must run its own HTTPS website with working product and checkout pages.
03
Clear policies
Privacy, terms and refund policies must be published and easy to find.
04
Honest offering
Products and services must match the store’s category with realistic descriptions.
Before you order
Simple checks for safe shopping
- Check the address bar shows a padlock (HTTPS)
- Read the store’s refund and delivery policies
- Confirm the store’s contact email and phone number
- Keep your order number and payment receipt
- Never share your PIN or OTP with anyone by phone or message
Report a listing
Report to 19online →Something not right with a store?
Tell us the store name and what happened. We review every report and may suspend or remove listings that no longer meet our standards.